Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (2nd Edition) David Taber

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Kindle Edition

624 pages


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Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (2nd Edition)  by  David Taber

Salesforce.com Secrets of Success: Best Practices for Growth and Profitability (2nd Edition) by David Taber
| Kindle Edition | PDF, EPUB, FB2, DjVu, talking book, mp3, RTF | 624 pages | ISBN: | 4.69 Mb

New Tools and Best Practices for Driving More Sales and Profits with Salesforce.com From Chatter to the Service Cloud, Salesforce.com now offers unprecedented opportunities to supercharge business performance. But most SFDC customers wont achieveMoreNew Tools and Best Practices for Driving More Sales and Profits with Salesforce.com From Chatter to the Service Cloud, Salesforce.com now offers unprecedented opportunities to supercharge business performance.

But most SFDC customers wont achieve that potential. Salesforce.com(R) Secrets of Success, Second Edition, is the one guide that will help you transform these opportunities into profit. Drawing on his personal experience with more than a hundred deployments, David Taber guides you through every aspect of Salesforce.com planning, implementation, and management.

Building on a first edition that earned rave reviews, Taber focuses on the most valuable innovations in Salesforce.coms most recent releases. Reflecting all thats been learned about making Salesforce.com work, Taber offers results-focused best practices for sales, marketing, customer service, finance, legal, IT, and beyond. Youll find indispensable new insights into accelerating user adoption, achieving stronger operational results, and overcoming todays key obstacles to maximizing the value of Salesforce.com. New coverage in this revised edition includesUsing the Service Cloud to cut costs, accelerate time to revenue, improve agility, and maximize customer lifetime valueLeveraging tablets and smartphones to build your CRM strategyIdentifying prospects and delighting customers through Salesforce.coms Social CRM capabilitiesPromoting more effective internal and external collaboration with ChatterIdentifying best practices for going all Cloud--and managing the attendant risksEstablishing realistic hard and soft metrics for everything from productivity and profitability to social CRM performanceDiscovering todays most valuable third-party AppExchange productsTogether with its companion website (SFDC-secrets.com), this new edition offers updated questionnaires, worksheets, templates, checklists, and other resources for every executive, team member, developer, and stakeholder.



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